Terms & Conditions
Updated on: 18/03/2025
1. PREAMBLE :
These conditions apply to all reservations made with EURL ARMORIC HOTEL, operator of the Hôtel Armoric in Bénodet. They cannot be opposed for any reservations made through a reseller of EURL ARMORIC HOTEL (Booking.com, Expedia) except for points 5 – 6 – 7 – 8 – 9 and 10 which are valid for all customers staying in the establishment.
For all reservations made through a EURL ARMORIC HOTEL reseller, please refer to the reseller’s General Terms and Conditions of Sale. The customer declares that he/she has full legal capacity to enter into these terms and conditions. The customer’s agreement to the general terms and conditions of sale and to the terms and conditions of sale of the reserved rate is obtained at the time of reservation; no reservation is possible without this agreement. The customer may save and edit these terms and conditions using the standard functions of his browser or computer.
2. RATES AND RESERVATIONS :
Reservations become definitive only on receipt of the deposit paid for the service. The amount of the deposit varies according to the service offered.
Reservations cannot be accepted without a deposit.
No reservation can be taken into account without a credit card number and its date of validity (it is specified that the credit card used must be valid at the time of the stay) and the visual cryptogram.
Reservations cannot be taken into account without a valid e-mail address. The latter is used to communicate booking details and the General Sales Conditions relating to the booking.
Our prices are quoted in euros. VAT is always included. The prices indicated include only the services strictly mentioned in the reservation. Any additional services provided by the hotelier during the stay and, where applicable, tourist tax, will be added to the price mentioned in the reservation.
The prices applicable are those in force on the day of booking. As independent professionals, hoteliers are free to change their prices at any time. Therefore, the price displayed during a visit to our website is only valid for orders taken during the period in which it is displayed. Only the price indicated in the booking confirmation is binding.
3. BOOKING CONDITIONS :
A. General terms and conditions
Your credit card number and its validity date (please note that the credit card used must be valid at the time of booking) and the visual cryptogram will be requested at the time of booking.
For individual customers, a bank pre-authorization via a secure link will be requested as a deposit or 30% down payment (credit card, bank transfer or check).
The authorization request is not an immediate debit, but corresponds to a reserve for future payment, authorized by the customer’s bank, which temporarily reduces the ceiling of the bank card used to guarantee the possibility of a future debit. In some cases, however, the authorization request may appear as a pending debit on the bank account associated with the card used.
- Special case of Cap France group bookings
For Cap France group bookings, Hôtel Armoric Bénodet will ask for a 30% deposit at the time of booking (credit card, bank transfer or cheque), followed by a payment schedule (see terms and conditions on your booking confirmation).
4. CANCELLATION AND MODIFICATION CONDITIONS :
A. General terms and conditions
For accommodation services (reservation of rooms in an establishment or other types of accommodation), the customer is reminded that he/she does not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code, in accordance with article L. 221-28 paragraph 12 of the French Consumer Code, which excludes this right for contracts for accommodation services to be provided on a specific date or period.
In the event of a request to change the dates of stay, or the type or quality of service, prices may be revised upwards. The deposit will be transferred to the new reservation. In the event of an increase in the initial price, an additional deposit will be charged. Any request for modification must be made in writing (e-mail or post). Any modification is deemed valid only after written agreement from the establishment.
Cancellation policy for individual clients or groups :
- Non-refundable within 72 hours.
Cap France group cancellation policy :
In the event of cancellation by the customer of the entire order for group services, the price or deposit paid in this context (including administration fees and any membership fees retained by SAS) will be reimbursed in accordance with the following conditions:
- Cancellation more than 90 days before the start of the stay: cancellation charges amount to 30% of the invoiced amount per person booked.
- Cancellations made between 90 and 30 days before the start of the stay: cancellation charges amount to 40% of the invoiced amount per person booked.
- Cancellation between 29 days and 8 days before the start of the stay: cancellation charges amount to 70% of the invoiced amount per person booked.
- Cancellation less than 8 days before the start of your stay: the full invoice is due. No reduction or refund will be made for late arrivals, early departures or absences during the stay. Final numbers must be confirmed in writing to the village no later than the date the contract is signed.
All requests for cancellation must be made in writing (e-mail or post). The date of the request (date of dispatch of the e-mail or postmark) will be used to calculate the cancellation period.
In the event of a no-show, the total cost of the accommodation will be deducted from the card provided at the time of booking, less any deposit paid.
If the service is interrupted for reasons for which the customer is responsible (e.g. early departure), the full agreed price will be collected.
Reservations for services may be changed or cancelled directly with the establishment, whose telephone and other contact details are specified on the e-mail confirmation of the reservation.
Hôtel Armoric Bénodet offers cancellation insurance when you book your Cap France group (see terms and conditions when booking). This is not compulsory, but is recommended when organizing group travel.
B. Special offers (promotions, discovery offers)
For accommodation services (reservation of rooms in an establishment or other types of accommodation), the customer is reminded that he/she does not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code, in accordance with article L. 221-28 paragraph 12 of the French Consumer Code, which excludes this right for contracts for accommodation services to be provided on a specific date or period.
Irrespective of the cancellation period, all sums paid are non-refundable.
In the event of service interruption caused by the customer (e.g. early departure), in the case of
- Force majeure
Force majeure refers to any event outside the control of the parties that is both unforeseeable and insurmountable, preventing either the customer or the hotelier from fulfilling all or part of their obligations under the contract. This is particularly the case in the event of strike, insurrection, riot, or prohibitions imposed by government or public authorities.
It is expressly agreed that force majeure suspends the performance of the parties’ mutual obligations, and that each party shall bear the costs arising therefrom. In particular, customers alone will bear any additional costs that may be incurred to enable the continuation of the trip, following the occurrence of a case of force majeure.
Any deposit paid at the time of booking will be retained and may be used for a new service within a maximum period of 18 months.
In the event of force majeure or any other exceptional event that prevents the service from being provided, and in particular the reserved room in the establishment from being made available to the customer, the establishment may reserve the right to accommodate the customer, in whole or in part, in an establishment of an equivalent category, or to provide a service of the same nature, subject to the customer’s prior agreement.
5. ANIMALS :
Small pets (under 15kg) are welcome at the hotel (with a surcharge of €15/night), provided they are kept on a leash in and around the hotel. Access to the spa is forbidden.
The hotel reserves the right to refuse access to its premises to guests who fail to meet this criterion, and may apply the cancellation conditions relating to no-shows.
6. LIVING ROOMS AND BEDROOMS :
In accordance with regulations in force in certain countries, customers may be asked to complete a police form on arrival at the hotel. Customers will be asked to show proof of identity to verify whether or not they are required to complete the police form.
The customer accepts and undertakes to use the room with due care. Any behavior contrary to public decency and order will lead the hotelier to ask the customer to leave the establishment without any compensation or refund if payment has already been made. If no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.
Rooms are available from 3:00 pm on the day of arrival and must be vacated by 11:00 am on the day of departure.
The entire establishment is non-smoking. Customers are asked to respect this rule, particularly in bedrooms. In the event of failure to comply with this rule, a flat-rate charge of €300 will be debited from the credit card provided at the time of booking.
In the event of damage to furniture or theft, the establishment reserves the right to debit a fixed amount of €500 from the credit card provided at the time of booking.
The hotel offers WIFI access, enabling guests to connect to the Internet free of charge. The customer undertakes to ensure that the computer resources made available by the hotel will not be used in any way for the purpose of reproducing, representing, making available or communicating to the public works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the French Intellectual Property Code, where such authorization is required. If the customer fails to comply with the above obligations, he or she may be charged with counterfeiting (article L.335-3 of the French Intellectual Property Code), punishable by a fine of 300,000 euros and three years’ imprisonment. The customer is also obliged to comply with the security policy of the hotel’s Internet service provider, including the rules governing the use of security measures implemented to prevent the unlawful use of IT resources, and to refrain from any action that undermines the effectiveness of these measures.
7. PRIVATE ACCESS :
Access to certain parts of the facility may be restricted. The information is indicated in front of each space concerned.
8. MOVING :
In the event of an exceptional event or the impossibility of making the reserved room available to the customer, or in the event of force majeure, the establishment reserves the right to accommodate the customer in whole or in part in a hotel of an equivalent category, for services of the same nature and subject to the customer’s prior agreement.
9. FORGOTTEN PERSONAL EFFECTS :
If personal belongings are forgotten, the customer must send a complaint e-mail. Shipping costs are at the customer’s expense. EURL ARMORIC HOTEL reserves the right to keep unclaimed lost and found for 1 year.
10. CLAIMS :
Complaints relating to the non-performance or poor performance of hotel services must, to facilitate their processing, be brought to the attention of EURL ARMORIC HÔTEL in writing within eight days after the date of departure from the hotel directly to the establishment or to the contact details below. In the absence of a satisfactory response, or in the absence of a response within 60 days, the customer may refer the matter free of charge to the Tourism and Travel Ombudsman: www.mtv.travel.
EURL ARMORIC HÔTEL BÉNODET
3 rue de Penfoul, 29950 BÉNODET
+33 2 98 57 04 03