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Privacy Policy

 

EURL ARMORIC HÔTEL places the utmost importance on protecting the privacy and personal data of its website users and customers.

The purpose of this Privacy Policy is to provide you with transparent information about how your data is collected, processed, and stored when you browse our website, use our forms, or make reservations, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

1. Data Controller

The controller of the personal data collected on this website is:

  • The legal representative of EURL ARMORIC HÔTEL
  • Address: 3 rue de Penfoul – 29950 BÉNODET
  • Phone: +33 02 98 57 04 03
  • Email: hotel@armoric-benodet.fr (or hotel@armoric-benodet.com)

2. Data Collected and Purposes of Processing

We collect several categories of data to best respond to your requests and provide our services:

A. Reservation Information and Customer Account

To make a reservation for lodging or a stay, the form asks you to provide certain required information so that your request can be processed.

  • Data collected: Personal identification and contact information (last name, first name, mailing address, phone number, email address), demographic information (gender, date of birth), as well as details regarding your online purchases and reservations (type of stay, quantity, rates).
  • Payment Information: Banking information (credit cards, bank accounts, or payment services such as PayPal) is transmitted securely to process your reservation.
  • Purpose: To process your reservation, follow up on your stay, handle billing, and communicate with you. Your phone number and email address are essential in case we have any questions about your reservation.
  • Legal basis: Performance of contractual or precontractual measures (Article 6(1)(b) of the GDPR).

B. Data Submitted via the Contact Form

  • Data collected: Last name, first name, email address, phone number, message.
  • Purpose: To process your requests for information, complaints, and other inquiries.
  • Legal basis: The institution’s legitimate interest in responding to its users and customers.

C. Data Shared on Social Media and Online Reviews

  • Data Collected: Information that is publicly available (customer reviews, comments) or collected from third-party websites and partner social media platforms.
  • Purpose: Continuous improvement of our offerings, monitoring of customer satisfaction, and marketing communications.

D. Audience Measurement Data (Google Analytics)

  • Data Collected: Information about your browser, IP address (anonymized), and browsing history.
  • Purpose: Statistical analysis, optimization of content and website performance.
  • Legal basis: Your express consent via our cookie banner (Article 6(1)(a) of the GDPR).

3. Recipients and Data Transfer

Your data is primarily intended for use by EURL ARMORIC HÔTEL for the management of its services. It is never sold or transferred to unauthorized third parties. Financial and reservation data is transmitted securely to the technical service providers involved in the payment and hosting processes.

Audience tracking data is processed anonymously by Google Inc. under the legal framework of the EU-U.S. Data Privacy Framework.

4. Links to Social Media

Our website contains links to our various social media accounts. By clicking on these links, you will leave our website and this privacy policy will no longer apply. On these platforms, only the privacy policies and terms of use of the respective operators apply.

5. Data Retention Period

  • Reservation and billing data: Retained for the duration of the contractual relationship, then archived in accordance with statutory and accounting retention periods (10 years).
  • Contact information and leads: Retained for up to 3 years after your last communication with us.
  • Google Analytics data: Retained for up to 13 months.

6. Your Rights Under the GDPR

In accordance with personal data regulations, you have the following rights:

  • Right to information and access to your data.
  • Right to correct, update, or delete (erase) personal data.
  • Right to restriction of processing.
  • Right to object to the processing of your data on legitimate grounds.
  • Right to data portability.

To exercise any of these rights, you may submit your request by mail or email:

  • By email: hotel@armoric-benodet.fr (or hotel@armoric-benodet.com)
  • By mail: EURL ARMORIC HÔTEL, 3 rue de Penfoul – 29950 BÉNODET

If you believe your rights have not been respected, you may file a complaint with the CNIL (www.cnil.fr).

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